Live / Sports
q0888 keeps this policy straightforward — it tells you exactly what data we collect when you use our platform, why we collect it, and what choices you have. Access to our platform and the protections described here depend on your local law and eligible region.
When you create an account with us, we collect the information you provide directly — your name, contact details, and the payment method you choose to use, such as Upay or Bank Transfer. We also collect transactional data associated with your account wallet activity, including deposit records and withdrawal requests made through those payment rails. Technical data is gathered automatically when you access our platform on any device: your browser type, IP address, and session behaviour. We use this data to operate your account, process your transactions correctly, and maintain the security of our platform. We do not sell your personal data to third parties for their own marketing purposes. Where we share data — for example, with payment processors handling your Upay or Bank Transfer requests — it is only to the extent necessary to complete that transaction. We retain your data for as long as your account remains active and for the period required under applicable law. You can raise a question about your data at any time through the support route published in your account area. Availability of this policy's protections depends on your local law and eligible region.
This policy applies to every interaction you have with q0888 through our website and account system. It does not extend to third-party services you may reach through links on our platform — those services operate under their own privacy terms. Understanding the boundary helps you know where our obligations begin and end.
This policy covers data collected when you log in, update your profile, or change account settings. Actions you take inside your authenticated account — such as reviewing your wallet balance or submitting a support request — fall within this policy's scope.
Payment data tied to your Upay, Bank Transfer or other configured wallet activity on our platform is covered here. We process this data solely to complete your requested transaction and to maintain an accurate record accessible in your account history.
Data about how you browse our game categories — slots, live tables, crash titles — is collected to improve navigation and personalise what you see in your lobby. This covers browsing behaviour on our own pages only, not on any linked external site.
Links to payment processors, game studios such as Microgaming or Habanero, and external pages are outside this policy's coverage. Once you leave our platform, the privacy practices of that third-party service apply. We do not control or take responsibility for those practices.
You have real, actionable choices under this policy — not just words on a page. Start by logging into your account: your profile section shows the personal information we hold for you, and you can correct inaccurate details directly there. If you want to review what transaction records we hold — including your Upay deposits or Bank Transfer requests — your account history section displays those entries. For anything that cannot be self-served through the account area, our support route is the right path. You can submit a data question through the contact channel published in your account, and we will respond with the information we hold or the steps needed to fulfil your request. Where your local law and eligible region allow it, you may also request deletion of account data that is no longer required for active account operation. We aim to handle every data request clearly and without unnecessary delay, though specific timeframes depend on the nature of the request and applicable local requirements.
Open the account profile section after logging in to see the personal and contact information we hold. Your transaction history — covering deposits and withdrawals — is listed separately in the account wallet area.
Edit your name, contact details or registered email directly inside the account settings screen. For changes that require identity verification, follow the instructions shown at that step — we do not add steps beyond what is displayed there.
Use the support contact route in your account to send a specific data question. Describe what you are asking about — account data, transaction record, or a deletion request — so we can route your message to the right team quickly.
If you want to request deletion of data that is no longer needed for your active account, contact support and state your request clearly. Deletion is subject to applicable legal retention periods and your local law and eligible region.
For any question about how we handle your data, the contact routes below are the ones we keep open. Use the channel that matches your query — account-level questions are handled fastest through the in-account support form, where your account details are already linked to your message.
Log into your account and open the support section to submit a privacy question. Your account details are attached automatically, which means we can locate your records without asking you to repeat them.
Send your data or privacy query to the published support email address listed in the contact section of our site. Include your registered account email so we can match your message to the right record.
The live chat option in your account area connects you with our support team for straightforward privacy queries. For formal data requests — such as a deletion or records review — follow up in writing using the in-account form or email route.
We approach data handling as an operational matter, not a formality. The points below describe the specific practices we maintain across your account, your payment activity and your browsing sessions on our platform.
We use cookies to keep your session active while you browse game categories and manage your account wallet. You can adjust cookie preferences through your browser settings; note that disabling certain cookies may affect how account features load on your device.
Access to your account is protected through the login credentials you set. We do not store your payment credentials — details entered during a Upay or Bank Transfer transaction are handled by the payment processor directly, not held on our platform.
We keep your account and transaction data for as long as your account is active and for the period required by applicable law after closure. When retention is no longer required, we remove or anonymise that data in line with our internal schedule.
When we update this policy, we publish the revised version on this page. Continuing to use your account after a published update means you have seen the revised terms. Check this page periodically if you want to stay current on our data practices.
The questions below cover what we hear most from account holders about data, cookies, payment records and how to make a request. If your question is not here, the support route in your account is the right place to ask.
We collect the name, contact details and payment information you provide during account setup. Technical data — your device type, browser and IP address — is also collected automatically when you access the platform. All of this is described in the details section of this policy.
We share data only where necessary — for example, with the payment processor handling your Upay or Bank Transfer request. We do not sell your personal data to third parties for marketing. Game studio partners such as Microgaming or Habanero receive no personal account data from us.
Log into your account and open the profile and transaction history sections. Your registered details and wallet records are visible there. For a broader data review request, contact us through the in-account support form and we will provide what we hold.
Yes. Submit a deletion request through the support contact route in your account. Deletion is subject to legal retention periods under applicable law. We will confirm what can be removed and the timeframe once we receive and review your request.
We use cookies to manage your login session and remember your account preferences while you browse the lobby. You can adjust these through your browser settings at any time. Some functional cookies are required for the account area to work correctly — disabling them may limit certain features.
Our policy covers the transaction record held in your account wallet. The payment processor for bKash or Nagad handles the transfer under their own privacy terms. We see only the confirmation data needed to update your account balance — not your full payment credentials.